Return and Exchange Terms

Last Updated: 01/12/2025

Welcome to Jangoe! By accessing or using our platform, you agree to comply with and be bound by the following return and exchange terms. Please read them carefully.

1. Acceptance of Terms

By engaging with our return and exchange services, you acknowledge that you have read, understood, and agreed to these Return and Exchange Terms. If you do not agree, please refrain from using our services.

2. Return Policies

2.1 Return Eligibility

Items may be eligible for return if they are in their original condition, unused, and include all original packaging and tags. Certain items may be excluded from returns based on the seller's policy.

2.2 Return Process

To initiate a return, please contact our support team. You will be provided with instructions on how to return the item.

2.3 Return Shipping Costs

Return shipping costs may be the responsibility of the buyer, depending on the seller's return policy. This will be clearly outlined in the item listing.

2.4 Timeframe for Returns

Returns must be initiated within a specified period from the date of delivery, as determined by the seller's return policy.

2.5 Refund Process

Refunds will be processed in accordance with the seller’s return policy once the returned item is received and inspected. The refund will be issued to the original payment method.

2.6 Exchanges

Exchanges are subject to the seller's policy. If you wish to exchange an item for a different size or color, please contact our support team for assistance.

2.7 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify our support team within 2 days of delivery. We will guide you through the return process and ensure a resolution.

2.8 Seller Responsibilities

Sellers are responsible for clearly communicating their return and exchange policies in the item listing. Jangoe is not liable for disputes arising from the seller's policies.

3. Limitation of Liability

Jangoe shall not be liable for any indirect, incidental, or consequential damages arising from return and exchange issues.

4. Modifications to Terms

Jangoe reserves the right to amend these return and exchange terms at any time. Changes will take effect immediately upon being posted on our platform.

5. Governing Law

These Return and Exchange Terms are governed by the laws of Cyprus. Any disputes arising from these Terms shall be resolved in the competent courts of Cyprus.

By utilizing our return and exchange services, you confirm that you have read, understood, and agree to be bound by these terms. If you have any inquiries, please do not hesitate to contact our support team.